ITIL 4 Managing Professional Transition Module Training

Overview
Job Opportunity
Training Options
Who Can Apply
Course Curriculum
Exam & Certification
Reviews
FAQs

The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system. The course recognizes your existing achievements in ITIL and allows you to gain the latest skills needed for ITIL and IT system management.

Itil 4 Managing Professional Transition Training Key Features

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Transitional training in the latest version of ITIL
One simulation exam
Exam fee included

Skills Covered

Concepts of service management
ITIL guiding principles
Activities of the service value chain
Build service value stream
Create and support services
Foster stakeholder relationship
Change management

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Training Options

Explore all of our training options and pick your suitable ones to enroll and start learning with us! We ensure that you will never regret it!

SELF-PACED LEARNING

Lifetime access to high-quality self-paced eLearning content curated by industry experts
Simulation test papers for self-assessment
ITIL® 4 Managing Professional Transition exam voucher included
24x7 learner assistance and support

CORPORATE TRAINING

Blended learning delivery model (self-paced e-learning and/or instructor-led options)
Course, category, and all-access pricing
Enterprise-class learning management system (LMS)
Enhanced reporting for individuals and teams
24x7 teaching assistance and support

Course Curriculum

Eligibility

ITIL V3 certified professionals transitioning to ITIL 4 are best suited for this course. This course also is appropriate for IT managers, IT architects, system administrators, operations managers, database administrators, service delivery professionals, quality analysts, development teams, and process owners and practitioners.

Pre-requisites

To be eligible to take this transition module, you should have:
ITIL Expert (v3) certificate OR A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions OR ITIL 4 Foundation and 15 credits from the ITIL V3 system In other words, if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.

Course Content

Live Course

Self Paced

2.01 - 1.01 ITIL 4 Managing Professional Transition
02:49
2.02 - 1.02 ITIL 4 MP Transition Examination Design
01:49

3.01 - 2.01 ITIL 4 Foundation
01:23
3.02 - 2.02 Key Concepts of Service Management
02:49
3.03 - 2.03 Stakeholders of Service Management
02:11
3.04 - 2.04 Service Consumer
02:49
3.05 - 2.05 Other Stakeholders
02:49
3.06 - 2.06 Service Offerings
02:49
3.07 - 2.07 Service Relationship
01:49
3.08 - 2.08 The ITIL Guiding Principles
01:23
3.09 - 2.09 Focus on Value
02:49
3.10 - 2.10 Applying the Principle
02:49
3.11 - 2.11 Start Where You Are
02:49
3.12 - 2.12 Applying the Principle
03:49
3.13 - 2.13 Progress Iteratively with Feedback
02:49
3.14 - 2.14 Applying the Principle
02:49
3.15 - 2.15 Collaborate and Promote Visibility
02:49
3.16 - 2.16 Applying the Principle
01:23
3.17 - 2.17 Think and Work Holistically
02:49
3.18 - 2.18 Keep It Simple and Practical
02:49

4.01 - 3.01 Create Deliver and Support
02:49
4.02 - 3.02 Organizational Structure
01:49
4.03 - 3.03 Differences in Organizational Structure
02:49
4.04 - 3.04 Integrated or Collaborative Teams
02:49
4.05 - 3.05 Algorithmic and Heuristic Tasks
01:49
4.06 - 3.06 Team Capabilities, Roles, Competencies
01:23
4.07 - 3.07 Professional ITSM Skills and Competencies
02:49
4.08 - 3.08 Generalist or T-Shaped Models
02:49
4.09 - 3.09 Developing a broad-set of competencies
02:49
4.10 - 3.10 Workforce Planning and Management
02:49
4.11 - 3.11 Employee Satisfaction Management
01:49
4.12 - 3.12 Results-Based Measuring and Reporting
01:49
4.13 - 3.13 Performance Measures
01:49
4.14 - 3.14 Team Culture and Differences
02:49
4.15 - 3.15 Importance of Cultural Fit
02:49
4.16 - 3.16 Team Collaboration and Integration
02:49
4.17 - 3.17 Servant Leadership
01:49
4.18 - 3.18 Working to a Customer-Oriented Mindset.
02:49
4.19 - 3.19 Customer Experience
02:49
4.20 - 3.20 The Value of Positive Communication
02:49
4.21 - 3.21 Communication Principles
01:49
4.22 - 3.22 ITIL Service Value Streams
02:11
4.23 - 3.23 Value Streams and Organizations
01:49
4.24 - 3.24 Value Stream Considerations - Part One
01:23
4.25 - 3.25 Value Stream Considerations - Part Two
02:49
4.26 - 3.26 Value Stream Considerations - Part Three
02:49
4.27 - 3.27 Design a Service Value Stream
02:49
4.28 - 3.28 Describing a Service Value Stream
02:49
4.29 - 3.29 Value Stream Mapping
02:49
4.30 - 3.30 Metrics for Analyzing a Value Stream
02:49
4.31 - 3.31 Designing a Value Stream Using Littles Law
02:49
4.32 - 3.32 Model Value Streams for CDS
02:49
4.33 - 3.33 Development of a New Service
02:49
4.34 - 3.34 Acknowledge and Document the Service Requirements
02:49
4.35 - 3.35 Decide Whether to Invest in the New Service
02:49
4.36 - 3.36 Design and Architect the New Service to Meet Customer Requirements
01:23
4.37 - 3.37 Obtain or build within the Service Value Chain
01:49

5.01 - 4.01 Drive Stakeholder Value
02:49
5.02 - 4.02 The Customer Journey
02:49
5.03 - 4.03 Mastering the Customer Journey
02:49
5.04 - 4.04 Stakeholder Aspirations
01:23
5.05 - 4.04 Stakeholder Aspirations
02:49
5.06 - 4.05 Communication, Cooperation, and Collaboration
02:49
5.07 - 4.06 Modes of Listening
02:49
5.08 - 4.07 Diversity
02:49
5.09 - 4.08 Service Relationships
02:49

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Itil 4 Managing Professional Transition Training Exam & Certification

To be eligible to take this transition module, you should have:

ITIL Expert (v3) certificate

A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions

ITIL 4 Foundation and 15 credits from the ITIL V3 system

In other words, if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.

Complete ITIL® 4 Managing Professional Module
Take the ITIL® 4 Managing Professional Transition Module Certification exam
Score at least 70 percent on the exam (28 correct answers out of 40 questions) in 90 minutes

The ITIL® 4 Managing Professional Transition Module certification is designed to allow ITIL® V3 candidates with knowledge of ITIL® V3 an easier transition to ITIL® 4. This allows them to gain the newer designation of ITIL® 4 Managing Professional via one course and one exam.

You will receive the ITIL® 4 Managing Professional Transition Module exam results within 10-15 business days after you take the exam.

Once you have booked your exam and the voucher has been issued, it can’t be refunded.

FAQS

Itil 4 Managing Professional Transition Training Course FAQs

All of our highly qualified trainers are ITIL-certified and have more than 15 years of experience in training and working in IT.

Yes. The examination fee is included in the course fee.

No. The ITIL® 4 Managing Professional Transition Module certificate does not expire.

A learner with ITIL® v3 Expert is directly eligible to take the ITIL® 4 Managing Professional Transition module. After achieving the ITIL® 4 Managing Professional designation, if you’re interested in pursuing the ITIL Strategic Leader certification, you would only need to complete the ITIL Leader Digital and Strategy module.

Our teaching assistants comprise a dedicated team of subject matter experts and are available to help you get certified on your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during regular business hours.

We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.