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ITIL® Intermediate OSA Certification Training
This ITIL® Intermediate Operational Support and Analysis (OSA) certification training allows you to apply support resolution and analysis to the service management lifecycle. It is a key module in the ITIL Intermediate Capability Stream leading to an IT Expert certificate in IT Service Management.
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The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time, and get prepared for the ITIL OSA certification exam.
Itil Intermediate Osa Training Key Features
At Fiesttech, we value the trust of our patrons immensely. But, if you feel that this Itil Intermediate Osa Training does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
- 9 end-of-chapter quizzes
- 2 sample test papers
- Exam fee included
- 15 PDUs offered
Skills Covered
- Apply OSA practices
- Event management
- Incident management
- Request fulfillment
- Problem management
- Access management
- Identify Critical Success Factors
- Identify challenges and risks
Benefits
ITIL Intermediate OSA Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect to take on organizational functions such as service desk management, technical management, IT operations management, and application management
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