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ITIL® 4 Foundation Certification Training Course
This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.
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This ITIL foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
Itil Strategist Certification Training Key Features
At Fiesttech, we value the trust of our patrons immensely. But, if you feel that this Itil Strategist Certification Training does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
- 19 PDUs for self-paced learning
- 22 PDUs for online classroom flexi pass offered
- 30 chapter-end quizzes and 2 industry case studies
- Four simulation exams
- Exam voucher included
Skills Covered
- ITIL key concepts
- ITIL central principles
- ITIL process models
- Service level management
- Customer experience improvements
- ITSM efficiency
- 15 ITIL best practices
Benefits
The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
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Training Options
Explore all of our training options and pick your suitable ones to enroll and start learning with us! We ensure that you will never regret it!
ITIL Course Curriculum
Eligibility
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
Pre-requisites
To take the ITIL 4 Foundation Certification exam, no prerequisite is required.
Course Content
Live Course
Self Paced
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2.01 - 2.01 Key Concepts of Service Management
00:31 -
2.02 - 2.02 Service Management
01:49 -
2.03 - 2.03 Stakeholders of Service Management
01:12 -
2.04 - 2.04 Service Consumer Roles
02:49 -
2.05 - 2.05 Products and Services
00:11 -
2.06 - 2.06 Service Offerings
01:11 -
2.07 - 2.07 Service Relationships
02:49 -
2.08 - 2.08 Value Outcomes, Costs, and Risks Service Relationships
02:12 -
2.09 - 2.09 Risks
01:23 -
2.10 - 2.10 Utility and Warranty
01:11 -
2.11 - 2.11 Key Takeaways
01:23 -
2.12 - Knowledge Check
.
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3.01 - 3.01 Four Dimensions of Service Management
00:32 -
3.02 - 3.02 Dimensions of Service Management
01:43 -
3.03 - 3.03 Organizations and People
02:33 -
3.04 - 3.04 Information and Technology
03:11 -
3.05 - 3.05 Information and Technology Regulations
00:32 -
3.06 - 3.06 Selecting the Right Technology
01:23 -
3.07 - 3.07 Factors Influencing Technology
01:01 -
3.08 - 3.08 Cloud Computing
01:20 -
3.09 - 3.09 Partners and Suppliers
01:40 -
3.10 - 3.10 Organization Strategy
02:12 -
3.11 - 3.11 Value Streams and Processes
02:11 -
3.12 - 3.12 Processes
01:02 -
3.13 - 3.13 Factors Affecting Service Providers
02:26 -
3.14 - 3.14 Key Takeaways
00:24 -
3.15 - Knowledge Check
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4.01 - 4.01 The ITIL Service Value System
00:31 -
4.02 - 4.02 Service Value System
01:11 -
4.03 - 4.03 Components of SVS
00:56 -
4.04 - 4.04 Organizational Silos
02:12 -
4.05 - 4.05 ITIL Guiding Principles
01:12 -
4.06 - 4.06 Focus on Value
01:56 -
4.07 - 4.07 Applying the Principle - Focus on Value
01:15 -
4.08 - 4.08 Start Where You Are
01:43 -
4.09 - 4.09 Applying the Principle - Start Where You Area
01:23 -
4.10 - 4.10 Progress Iteratively with Feedback
01:34 -
4.11 - 4.11 Applying the Principle - Progress Iteratively with Feedback
00:56 -
4.12 - 4.12 Collaborate and Promote Visibility
02:00 -
4.13 - 4.13 Applying the Principle - Collaborate and Promote Visibility
01:49 -
4.14 - 4.14 Think and Work Holistically
00:32 -
4.15 - 4.15 Applying the Principle - Think and Work Holistically
01:12 -
4.16 - 4.16 Keep It Simple and Practical
00:56 -
4.17 - 4.17 Applying the Principle - Keep It Simple and Practical
01:07 -
4.18 - 4.18 Optimize and Automate
01:49 -
4.19 - 4.19 Applying the Principle - Optimize and Automate
01:41 -
4.20 - 4.20 Principle Interaction
02:49 -
4.21 - 4.21 Key Takeaways
00:35 -
4.22 - knowledge Check
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5.01 - 5.01 The Service Value Chain
00:35 -
5.02 - 5.02 The Service Value Chain Overview
01:09 -
5.03 - 5.03 Plan Activity
01:23 -
5.04 - 5.04 Improve Activity
01:43 -
5.05 - 5.05 Engage Activity
02:12 -
5.06 - 5.06 Design and Transition Activity
01:11 -
5.07 - 5.07 Obtain or Build Activity
01:21 -
5.08 - 5.08 Deliver and Support Activity
01:23 -
5.09 - 5.09 Service Value Streams
01:49 -
5.10 - 5.10 Key Takeaways
01:11 -
5.11 - Knowledge Check
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6.01 - 6.01 ITIL Management Practices
00:34 -
6.02 - 6.02 Continual Improvement
02:55 -
6.03 - 6.03 Information Security Management
02:54 -
6.04 - 6.04 Relationship Management
02:14 -
6.05 - 6.05 Supplier Management
04:15 -
6.06 - 6.06 Supplier Management Activities
02:05 -
6.07 - 6.07 Change Enablement
03:22 -
6.08 - 6.08 Incident Management
02:23 -
6.09 - 6.09 IT Asset Management
03:22 -
6.10 - 6.10 IT Asset Management Activities
02:23 -
6.11 - 6.11 Monitoring and Event Management
02:49 -
6.12 - 6.12 Problem Management
03:22 -
6.13 - 6.13 Release Management
02:12 -
6.14 - 6.14 Service Configuration Management
02:49 -
6.15 - 6.15 Service Desk
03:22 -
6.16 - 6.16 Service Level Management
03:11 -
6.17 - 6.17 Service Request Management
03:11 -
6.18 - 6.18 Deployment Management
02:11 -
6.19 - 6.19 ITIL Terms
00;54 -
6.20 - 6.19 ITIL Terms
00;54 -
6.21 - 6.20 Key Takeaways
00:34 -
6.22 - Knowledge Check
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