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This ITIL foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Itil Strategist Certification Training Key Features

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At Fiesttech, we value the trust of our patrons immensely. But, if you feel that this Itil Strategist Certification Training does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

19 PDUs for self-paced learning
22 PDUs for online classroom flexi pass offered
30 chapter-end quizzes and 2 industry case studies
Four simulation exams
Exam voucher included

Skills Covered

ITIL key concepts
ITIL central principles
ITIL process models
Service level management
Customer experience improvements
ITSM efficiency
15 ITIL best practices

+ Read More - Read Less

Benefits

The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

Annual Salary

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Average

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Hiring Companies

Annual Salary

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Average

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Hiring Companies

Annual Salary

Min

Average

Max

Hiring Companies

Annual Salary

Min

Average

Max

Hiring Companies

REACH OUT TO US FOR MORE INFORMATION

+91 844 844 0724

Talk to us

info@fiesttech.com

GO AT YOUR OWN PACE

Training Options

Explore all of our training options and pick your suitable ones to enroll and start learning with us! We ensure that you will never regret it!

SELF-PACED LEARNING

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Lifetime access to high-quality self-paced eLearning content curated by industry experts
4 simulation test papers for self-assessment
ITIL 4 Foundation exam voucher included
24x7 learner assistance and support

ONLINE BOOTCAMP

.300

Everything in Self-Paced Learning, plus
90 days of flexible access to online classes

Live, online classroom training by top instructors and practitioners

Classes Starting From :-

28th Nov: Weekday Class

19th Nov: Weekend Class

CORPORATE TRAINING

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Blended learning delivery model (self-paced eLearning and/or instructor-led options)
Flexible pricing options
Enterprise grade Learning Management System (LMS)
Enterprise dashboards for individuals and teams
24x7 learner assistance and support

ITIL Course Curriculum

Eligibility

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

Pre-requisites

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

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Course Content

Live Course

Self Paced

1.01 Course Introduction

08:12

2.01 Key Concepts of Service Management

00:31

2.02 Service Management

01:49

2.03 Stakeholders of Service Management

01:12

2.04 Service Consumer Roles

02:49

2.05 Products and Services

00:11

2.06 Service Offerings

01:11

2.07 Service Relationships

02:49

2.08 Value Outcomes, Costs, and Risks Service Relationships

02:12

2.09 Risks

01:23

2.10 Utility and Warranty

01:11

2.11 Key Takeaways

01:23

Knowledge Check

.

3.01 Four Dimensions of Service Management

00:32

3.02 Dimensions of Service Management

01:43

3.03 Organizations and People

02:33

3.04 Information and Technology

03:11

3.05 Information and Technology Regulations

00:32

3.06 Selecting the Right Technology

01:23

3.07 Factors Influencing Technology

01:01

3.08 Cloud Computing

01:20

3.09 Partners and Suppliers

01:40

3.10 Organization Strategy

02:12

3.11 Value Streams and Processes

02:11

3.12 Processes

01:02

3.13 Factors Affecting Service Providers

02:26

3.14 Key Takeaways

00:24

Knowledge Check

.

4.01 The ITIL Service Value System

00:31

4.02 Service Value System

01:11

4.03 Components of SVS

00:56

4.04 Organizational Silos

02:12

4.05 ITIL Guiding Principles

01:12

4.06 Focus on Value

01:56

4.07 Applying the Principle - Focus on Value

01:15

4.08 Start Where You Are

01:43

4.09 Applying the Principle - Start Where You Area

01:23

4.10 Progress Iteratively with Feedback

01:34

4.11 Applying the Principle - Progress Iteratively with Feedback

00:56

4.12 Collaborate and Promote Visibility

02:00

4.13 Applying the Principle - Collaborate and Promote Visibility

01:49

4.14 Think and Work Holistically

00:32

4.15 Applying the Principle - Think and Work Holistically

01:12

4.16 Keep It Simple and Practical

00:56

4.17 Applying the Principle - Keep It Simple and Practical

01:07

4.18 Optimize and Automate

01:49

4.19 Applying the Principle - Optimize and Automate

01:41

4.20 Principle Interaction

02:49

4.21 Key Takeaways

00:35

knowledge Check

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5.01 The Service Value Chain

00:35

5.02 The Service Value Chain Overview

01:09

5.03 Plan Activity

01:23

5.04 Improve Activity

01:43

5.05 Engage Activity

02:12

5.06 Design and Transition Activity

01:11

5.07 Obtain or Build Activity

01:21

5.08 Deliver and Support Activity

01:23

5.09 Service Value Streams

01:49

5.10 Key Takeaways

01:11

Knowledge Check

.

6.01 ITIL Management Practices

00:34

6.02 Continual Improvement

02:55

6.03 Information Security Management

02:54

6.04 Relationship Management

02:14

6.05 Supplier Management

04:15

6.06 Supplier Management Activities

02:05

6.07 Change Enablement

03:22

6.08 Incident Management

02:23

6.09 IT Asset Management

03:22

6.10 IT Asset Management Activities

02:23

6.11 Monitoring and Event Management

02:49

6.12 Problem Management

03:22

6.13 Release Management

02:12

6.14 Service Configuration Management

02:49

6.15 Service Desk

03:22

6.16 Service Level Management

03:11

6.17 Service Request Management

03:11

6.18 Deployment Management

02:11

6.19 ITIL Terms

00;54

6.19 ITIL Terms

00;54

6.20 Key Takeaways

00:34

Knowledge Check

.

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